SHIPPING, RETURNS & POLICY

Definitions and key terms 

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

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Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Aircraft Tungsten, that is responsible for your information under this Return & Refund Policy.

 

Customer: refers to the company, organisation or person that signs up to use the Aircraft Tungsten Service to manage the relationships with your consumers or service users.

 

Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Aircraft Tungsten and use the services.

 

Service: refers to the service provided by Aircraft Tungsten as described in the relative terms (if available) and on this platform.

 

Website: Aircraft Tungsten’s site, which can be accessed via this URL: aircraftungsten.com 

 

You: a person or entity that is registered with Aircraft Tungsten to use the Services.

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• Credit / Debit Cards
• PAYPAL

• Offline Payments

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At Worldwide Aircraft Tungsten, we offer fast and reliable shipping options at reasonable prices. All orders are carefully packaged to ensure safe delivery to your doorstep. We use trusted shipping carriers to ensure your package arrives on time and in machine shop condition. Items are typically shipped with FEDEX or DHL Express, with a tracked and signed delivery.

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Shipping Times

Fedex International (5-7 Business Days)

DHL International (5-7 Business Days)

Aus-Post Domestic (3-5 Business Days)

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Shipping times are estimated and given by the courier. We will not be liable for delays in this service. Item tracking can be performed using the following links.

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Fedex - https://www.fedex.com/en-au/tracking.html

DHL - https://www.dhl.com/cl-en/home/tracking.html

Aus-Post - https://auspost.com.au/mypost/track/search

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Further information on the services provided can be found on the links below.

https://www.fedex.com/en-au/home.html

https://www.dhl.com/us-en/home.html

https://auspost.com.au/

 

Please allow 1-2 business days for processing your order before it is shipped. Shipping costs will be calculated at checkout based on your location and the size of your order. If you have any questions about our shipping methods or costs, please feel free to contact us. 

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Shipping Policy

Payment Methods

Return & Exchange Policy

As with any shopping experience, there are terms and conditions that apply to transactions at Aircraft Tungsten. We’ll be as brief as we can. The main thing to remember is that by placing an order or making a purchase at Aircraft Tungsten, you agree to the terms set forth below along with Aircraft Tungsten’s Privacy Policy.

 

We want you to be completely satisfied with your purchase from Aircraft Tungsten.com. If for any reason you are not satisfied, we offer hassle-free returns and exchanges within 30 days of the purchase date.*Provided it meets the criteria stated below.

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Sadly, there are times when we may not have the product(s) that you chose in stock, or may face some issues with our online inventory. In such cases, we may have to cancel your order. You will be notified about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online Payment, then you will be refunded once our team has reached out to you.

 

If you've already purchased and would like to return, please contact us with your order number and reason for return.

 

Customers are responsible for the cost of return shipping. Please note, returning Items must be sent Tracked and Signed. We will not be liable for any items lost or damaged in transit or transportation. Where items are damaged, 

 

Please note that returned items must be in their original condition and packaging to be eligible for a refund or exchange. Our quality department will inspect all returned items upon receiving. Any sign of use when returning an item, unless otherwise faulty, will be liable for a 20% Usage Fee. For example, stained, already engraved, chipped or scratched surfaces. This is 20% of the of the returning item. Shipping Cost is not Included in this fee. Items that are returned damaged may be refused a refund.  

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Custom designed blocks which meet the customer supplied specifications will not be refunded. Please ensure you are happy on checking the provided CAD drawing, provided prior to machining. We are not responsible for incorrectly provided dimensions.

 

Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

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If you require any assistance with a return, please use the Live Chat Feature Below. Or by Clicking the follow Link.

 

Alternatively, please email 

support@aircrafttungsten.com where we'll be happy to help.​​

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By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.​

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Should we update, amend or make any changes to our policies, unless otherwise required by law, those changes will be submitted here. If you use the Service, you will be bound by the updated Policies.